Field Service Engineer, Advanc

Keysight Technologies, Inc.•Springfield, MO

25d•Remote

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that in order for people to be more creative, innovative, and thrive at all points in their careers, they must feel a sense of belonging. Seeking an ambitious Field Service Engineer (FSE) within a Keysight Technologies organization that is dedicated to innovation and contribution, where trust, respect, teamwork, and uncompromising integrity are the ingredients for individual and company success. As a member of Keysight’s Electronic Manufacturing Test (EMT) Field Service Team, you will work on test systems used in the printed circuit board production (PCB) environments. These systems primarily include the Keysight i3070 In-Circuit test systems, i1000 In-Circuit and FlexiCore test systems, and i7090 Massively Parallel Test System. This is a self-managed role, setting your own schedule as you support our PCB manufacturing customers for on-site installation, implementation, maintenance, calibration, and repair of Keysight’s Electronic Manufacturing Test equipment. You will be called upon to provide onsite support work, as well as remote support and troubleshooting via phone. The responsibilities will include, but are not limited to, the following: Manage and implement preventive maintenance (PM) schedules with assigned customers on customer site, and proactively install Service Notes Ensure on-time calibrations, performed on customer site Assist the Support Sales Team as needed, and proactively look for new support business leads Perform repairs of customer EMT equipment in timely, thorough, and professional manner As a primary interface to the customer, work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible Determine and develop approaches to the varied assignments associated with this position Lead field services and support projects requiring coordination with other functions and customers Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, and operating system This role will be part of an onsite field service team, with this position serving customers in WI. Location will be remote-worker based out of WI. Company car will be provided (includes car, and associated expenses: gas, maintenance, etc)

Requirements

Bachelors or Associate Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent experience.
5+ years previous experience on EMT Products, especially Keysight i3070 In-Circuit Test Systems
ICT Application Software knowledge or experience
Excellent working knowledge of the PC Windows Operating Systems and basic networking
Ability to travel internationally (US Passport)
Customer Interfacing Experience
Electromechanical Aptitude and Skills
Functional Test Experience, particularly those involving Keysight instrumentation.
Instrument Calibration and Repair Experience
Willing to travel up to 50% (day travel and overnight)
Valid Driver’s License with good driving record, able to travel via car and air
Self-directed with minimum supervision, able to make decisions that favorably affect customer uptime
Excellent communication skills, clearly demonstrated organization skills, ability to complete paperwork in a timely manner, manage company assets and spare parts effectively
Ability to work in high-stress, mission-critical situations – your performance impacts customer results
Flexible working hours per customer commitments with ability to travel with short notice, work after hours/overtime as the customer situation dictates
Ability to lift equipment weighing 50 lbs.
Ability to effectively use Digital Voltmeters, Oscilloscopes, and Frequency Counters for troubleshooting

Nice To Haves

Parametric Test System (Wafer Test) Experience, particularly Keysight systems, is a plus

Responsibilities

Manage and implement preventive maintenance (PM) schedules with assigned customers on customer site, and proactively install Service Notes
Ensure on-time calibrations, performed on customer site
Assist the Support Sales Team as needed, and proactively look for new support business leads
Perform repairs of customer EMT equipment in timely, thorough, and professional manner
As a primary interface to the customer, work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible
Determine and develop approaches to the varied assignments associated with this position
Lead field services and support projects requiring coordination with other functions and customers
Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, and operating system