Field Service Engineer

Nomad Digital • Hayward, CA

1d • Onsite

About The Position

We’re currently recruiting for a Field Service Engineer to provide mobile network solutions across the rail sector, including fault repair and testing. The role will build on your existing networking skills and introduce you to both in-house and third-party technologies. We’re looking for an individual with a minimum of three years’ IT support or engineering maintenance experience who is flexible and willing to travel. The role operates on a rotational shift basis, including nights and weekends, to meet the demands of the rail environment.

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Requirements

• Minimum of three years’ IT support or engineering maintenance experience
• Flexible and willing to travel
• IT / Wifi or Cellular Networking background
• Working knowledge of Microsoft products including Excel and Outlook
• Customer focussed
• Good communication both written and verbal with high level of understanding of how to communicate in a professional manner with customers

Nice To Haves

• Experience in working in the railroad and train industry
• Experience in the rail environment with an appreciation of rolling stock regulations
• Experience and knowledge of 802.11 technology
• Demonstrable experience with RF technologies
• Previous experience working as a 2nd line field technical support desirable (not from an office)
• Health and Safety certificate for the rail sector desirable
• Clean Driving License
• Knowledge of Linux based systems and CLI desirable, including scripting
• Experience of supporting networking, Wi-Fi, Cellular and IT equipment

Responsibilities

• Troubleshooting, testing and problem solving skills while maintaining a business level view towards resolution
• Termination of industrial ethernet cabling
• Dealing with the RMA of faulty equipment and maintaining spare parts inventory
• Device configuration including Routers, Access Point and Switches
• Client facing skills with good planning, co-ordination and proven hands-on experience
• Working remotely and unsupervised in cooperation with other remotely based engineering teams
• Troubleshoot and undertake cause analysis reviews to determine faults
• Organise and prioritise workload and meet deadlines
• Undertake hardware and software upgrades and failure replacements
• Configure and implement equipment to match the design objectives and timelines
• Build test specifications and undertake test cycles
• Manage the handover to client or in-house support staff including training
• In-house installation and experience in proof of concept and rollout of various network products
• Troubleshooting and 3rd line support to In-house and 3rd party customers
• Responsible for factory acceptance testing and on-site acceptance testing within specified timelines
• Liaise with manufacturers to resolve hardware and software issues
• Work with equipment that has been removed and suspected that it is faulty and undertake testing to determine if the equipment needs to be returned to the manufacturer for replacement/resolution
• Apply Root Cause Analysis techniques to real world scenarios
• Learn new technical skills quickly and retain the knowledge to be able to apply these skills at the appropriate time
• Multi-task and switch between tasks without losing track of promises and deadlines that they have committed to

Benefits

• Access to some of the very latest technology in its field
• Work with experts who innovate collaboratively, creating an environment of team work and trustworthiness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed