Field Service Eng-Boise ID

Axcelis Technologies•Boise, ID

6d•Onsite

About The Position

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. This job provides customer support.

Requirements

Bachelor's degree
0-1 year of professional experience
Ability to perform installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
Ability to instruct customers on system operation and maintenance.
Ability to serve as a liaison between the company and the customer.
Ability to interpret customer needs and determine appropriate problem resolution paths.

Nice To Haves

Experience with system hardware and software.
Experience with PCs.
Experience with networking/wireless networking.

Responsibilities

Perform on-site installation of complex equipment and systems.
Diagnose, troubleshoot, service, and repair complex equipment and systems.
Approve operational quality of system equipment.
Instruct customers in the operation and maintenance of the system.
Serve as company liaison with customers on administrative and technical matters for assigned projects.
Interpret customer needs and clarify problem resolution responsibilities.