Field Service Engineer
About The Position
Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com. As a Field Service Engineer, you will be a key technical resource supporting Agilent’s Molecular Diagnostic and other Bio-Molecular systems. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction.
Requirements
- A bachelor’s degree in a science or engineering discipline—such as chemistry, analytical sciences, biomedical engineering—or equivalent education and experience.
- Experience with troubleshooting and problem-solving is required!
- Verbal and written communication is clear, respectful, and timely
- Must have a valid driver's license.
- The ability to visit customers' sites, including working some overtime, possible weekends, and/or overnight travel as needed, is required.
Nice To Haves
- Candidates with experience in a similar position as a field service engineer, or in cell-based assays, or biological automation instrumentation, are a plus.
Responsibilities
- Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
- Optimize system configurations and troubleshoot performance issues
- Deliver preventive maintenance, upgrades, and emergency repairs
- Respond promptly to service requests and proactively communicate with customers throughout the service process
- Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
- Collaborate with managers and sales teams to align service delivery with customer expectations
- Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
- Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
- Document service activities, time, and expenses accurately in SAP and other systems
- Train customers and fellow engineers on equipment operation and maintenance
- Support complaint handling and quality systems as required
Benefits
- eligibility for bonus, stock and benefits
- choice of company car or reimbursement for personal vehicle usage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
