Field Service Engineer

Nordson Corporation•McCullom Lake, IL

10d•Onsite

About The Position

Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The Field Service Engineer is responsible for installing, maintaining, troubleshooting, and repairing equipment at customer sites. This role requires strong technical expertise, excellent customer service skills, and the ability to diagnose and resolve equipment issues efficiently to minimize downtime and ensure customer satisfaction. Travel required.

Requirements

Associate's or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, or Military Equivalent.
2+ years of field service, maintenance, or technical support experience preferred.
Strong troubleshooting and diagnostic skills.
Knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
Ability to read technical drawings, schematics, and manuals.
Proficiency with Microsoft Office and service management systems.
Valid driver's license and ability to travel extensively.

Nice To Haves

Experience in Industrial Technology, or a related field a plus.
Customer service orientation
Problem-solving and analytical thinking
Communication and interpersonal skills
Time management and organization
Attention to detail
Adaptability and flexibility
Team collaboration
Military Advanced Electronics School a plus
Capital equipment support experience a plus

Responsibilities

Install, commission, and configure equipment according to company and customer requirements.
Perform preventive maintenance and inspections to ensure optimal equipment performance.
Diagnose mechanical, electrical, hydraulic, pneumatic, and software-related issues.
Repair and replace defective components and parts.
Respond promptly to service calls and customer support requests.
Document service activities, maintenance records, and repair reports accurately.
Provide technical training and operational guidance to customers and end users.
Collaborate with engineering, technical support, and sales teams to resolve complex issues.
Monitor equipment performance and recommend improvements or upgrades.
Ensure compliance with company policies, safety regulations, and industry standards.
Manage service tools, test equipment, and spare parts inventory.
Travel frequently to customer locations as required