Field Service Engineer - Boston, MA

Danaher Corporation • Boston, MA

5d • $41 - $42 • Remote

About The Position

The Field Service Engineer is responsible for providing an exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude. This position reports to the Sr. Field Service Manager of the Northeast field service team and will be a fully remote role, supporting our customers in the greater Northeast US states. The ideal candidate is located within one hour of central Boston, MA. In this role you will have the opportunity to: Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers Propose process improvements that improve internal and external customer processes Manage a diverse technical product portfolio.

Requirements

• Associates degree with a minimum of one years' experience in a technical customer facing role.
• Strong communication skills utilized in a professional manner
• Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
• Ability to travel daily throughout the Northeast, with 30% overnight travel as business demands
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment and tools up to 50lbs

Nice To Haves

• Bachelor’s degree in engineering, Biology, or related field
• Previous experience with a customer facing role
• Previous experience managing a diverse product portfolio

Responsibilities

• Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
• Propose process improvements that improve internal and external customer processes
• Manage a diverse technical product portfolio

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree