Field Service Engineer - Dallas

Veralto Global•Austin, TX

23h•$70,000 - $110,000•Onsite

About The Position

Linx Printing Technologies is launching direct sales and service operations in the United States! As part of our ambitious growth plans, we’re looking for experienced Field Service Engineers to support our growing customer base across the US. In this role, you’ll be essential to building our reputation for outstanding service, supporting our innovative coding and marking solutions, and ensuring customers receive the highest standards of technical support. This is a unique chance to be part of an exciting launch, contribute to our success, and grow your career with a global leader in product identification technology. If you are someone who thrives in a fast-moving, hands-on environment and enjoys being close to customers, this is the role for you. Imagine yourself… Helping Linx to grow by delivering excellent technical support and service to customers in your region. Building strong relationships with customers through reliable, professional service Joining a company with a proven track record of success and an exciting future. It’s possible with a role at Linx Printing Technologies (www.linxglobal.com). Linx, a Veralto company, is a leading global provider of coding and marking solutions for date and batch coding of products and packaging across manufacturing industries. As part of the Linx team and the broader Veralto network, you’ll work with products that make an everyday impact on the food, medicine, and essentials we all rely on—and along the way, you’ll have the chance to make your mark and own your ambition with valuable career growth opportunities. At Linx, we know that innovation and ingenuity start with prioritizing a deeply inclusive workplace.

Requirements

Experience in a hands-on technical, service, engineering, or customer-facing field role
A strong service mindset with a genuine desire to help customers succeed
Comfort working independently, often on the road, as part of a growing US operation
Valid US driver’s license
Willingness to travel regularly between Dallas, Houston, Austin and San Antonio including 2–3 nights away per week
Any overnight stays will be at company approved hotels - employee safety is one of our topmost priorities!
Thrive in an energetic, entrepreneurial environment while confidently engaging customers, clearly explaining solutions, and building strong working relationships
Enjoy solving new, unfamiliar, or technically complex problems, staying calm and effective under pressure or during urgent customer situations
Be highly self‑motivated and organised, comfortable managing your own schedule, travel, and priorities independently
Take ownership of issues from start to finish, communicating clearly and professionally with customers throughout the resolution process

Responsibilities

Install & Maintain Equipment: Set up, service, and repair coding and marking systems at customer sites
Respond to Breakdowns: Diagnose and fix issues quickly to keep customer operations running smoothly
Deliver Great Service: Build trust with customers through clear communication, professional support, and effective problem-solving
Travel to Customer Sites: Support customers primarily across Dallas and Houston, with 2–3 overnight stays per week
Handle Service Calls: Manage field service requests promptly and professionally
Document Work: Keep accurate records of service visits, repairs, and maintenance
Support Linx Solutions: Help customers get the most from their Linx equipment, ensuring high standards of performance and reliability
Initial UK-based training: New hires are expected to spend 1–2 weeks in the UK at the start of onboarding for technical training on Linx equipment and methodology.
Extended ramp with field support: Following the UK training, additional on‑the‑job field time (UK and/or US) is expected, with an overall ramp of approximately six weeks before full autonomy.