Field Service Engineer

Quality Vision International Inc•Rochester, NY

30d•$55,000 - $75,000•Onsite

About The Position

The Field Service Engineer provides on-site, installation, calibration and repair services for QVI metrology products in North America. This role requires a combination of technical knowledge and customer service communication skills and is a full-time travel assignment with rare international travel required. Field Service Engineers function as a critical part of the Quality Vision Services (QVS) team, QVI’s service organization, supporting a variety of QVI brands: OGP (Optical Gaging Products), CCP (Certified Comparator Products), VIEW (VIEW Micro-Metrology).

Requirements

2-year degree in engineering, technology or physics required. In lieu of Degree, 4 years of equivalent related work or military experience will be considered.
Minimum 2 years of technical “hand’s on” Field Service experience or similar military experience in calibration, diagnosis and repair of complex systems is required.
Strong mechanical & electrical aptitude. Experience in the use of dial indicators, calipers, multimeters, precision levels, etc.
Strong math skills and knowledge of standard units and unit conversions with ability to think “small”, (micrometers, micro-inches, micro-radians, arc-seconds, etc.)
Ability to read an interpret mechanical and electrical drawings, specifications and manuals.
Computer and controller experience. Knowledge of control systems and ability to diagnose complex hardware/software interactions and take appropriate action.
Ability to work independently and be resourceful. Ability to quickly react in a dynamic environment with changing priorities and at times conflicting requirements from customers and others.
Ability to convey technical status in terms customers can understand in an honest, professional tone in a way that reinforces the customer relationship.
Endurance with ability to sustain a full-time travel assignment.
Strong attention to detail. As an ISO-accredited organization the quality of the QVS service includes not only the hands-on work performed, but the detailed documentation generated after the call.
Physical fitness and flexibility sufficient to contort into, underneath and around QVI products to execute service tasks.
Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)
Ability to drive a car for extended periods of time and travel via air domestic or internationally as needed.
Ability to lift and carry items of up to 50 pounds without assistance.
Sufficient manual hand dexterity and visual acuity to work with machine parts and components and observe fine details.
Ability to move through customer locations that may have both flat surfaces and stairs; ability to safely ascend and descend ladders and stairs as needed.
Ability to walk for long distances as needed, throughout customer locations, between locations, and from parking areas to machine locations.

Nice To Haves

Located within 1 hour of an airport is preferred.

Responsibilities

Receive service dispatch instructions via email or phone identifying the product, the customer, the issue and the expected timing
Make direct contact with the customer to confirm details on location and timing for arrival.
Arrange and book travel.
Arrive on-site with company-provided and personal tools and commence work.
Maintain contact with QVS headquarters and customer on progress and needs.
Complete service call and efficiently complete service reports, logs and expense reports per standard QVS policies, practices and forms.
While on-site, recognize product upgrade opportunities and collaborate with the home office in communicating those leads.
Demonstrate initiative and self-awareness on training needs based on the products at customers you serve and proactively communicate those needs to your manager.

Benefits

Free Individual Healthcare: We pay 97–100% of premiums on our most affordable HDHP—meaning $0 premium costs for single employee coverage!
Full Disability Coverage: Peace of mind with 100% employer-paid Short-Term and Long-Term Disability Insurance.
Life Insurance: Fully employer-paid life insurance policy to protect you and your loved ones.
3+ Weeks of PTO: Start with over 3 weeks of combined paid vacation, sick, and personal time.
Milestone Increases: Earn even more days off after hitting your 5-year and 10-year anniversaries.
10 Paid Holidays: Enjoy 10 designated paid company holidays throughout the year.
$7,000 Tuition Tuition Reimbursement: Advance your career with up to $7,000 in annual tuition assistance.
Dependent Scholarships: Specialized college scholarship programs exclusively for the children of QVI employees.
5% 401(k) Match: Build your retirement fast with company contributions up to 5% of your gross wages.
Annual Bonuses: Boost your earnings with annual discretionary bonuses (available for non-commission roles).
$1,500 Referral Rewards: Earn extra cash just for helping us recruit top talent to the team
EV Incentives: Free on-site electric vehicle charging stations and cash reimbursement toward buying a qualified EV.