Field Service Engineer - IA

Russells Technical Products•Cedar Rapids, IA

3d•Onsite

About The Position

This job involves on-the-road travel and hotel stays for four nights a week, following a 2-4 week training program at our facility in Holland, Michigan. The Field Service Engineer will perform field installations and start-ups, preventative maintenance, and conduct performance tests to ensure product compliance with specifications. Responsibilities include training users on product operation and maintenance, troubleshooting and repairing refrigeration, electronics, and electro-mechanical components using prints and schematics, and establishing positive customer relationships. This includes coordinating service calls, promoting retrofits and maintenance contracts, and performing general service work. The role requires maintaining knowledge of warranty, maintenance, and service policies, as well as vehicle logs and detailed field service and travel expense reports.

Requirements

At least 2 years refrigeration experience.
Solid understanding of single-stage refrigeration.
Minimum 2 years work experience or training in commercial / industrial refrigeration or HVAC/R.
Experience with electronics and controls programming.
Work experience in a related service capacity.
Valid driver’s license.

Nice To Haves

Knowledge of cascade refrigeration.
Experience or training in cascade refrigeration systems.
EPA Universal Certificate.
Work experience in the environmental simulation systems industry.

Responsibilities

Perform field installations and start-ups.
Conduct preventative maintenance.
Inspect and conduct performance tests to verify product compliance with manufacturing prints and application engineering/purchase specifications and requirements.
Document installed product performance.
Conduct training and instruct product users in proper operation and maintenance of products.
Troubleshoot, repair, and calibrate various operating systems of refrigeration, electronics, and electro-mechanical components utilizing prints and schematics to bring/return products to fully operational condition.
Establish, maintain, and develop positive relationships with customers.
Contact customers to coordinate service calls at their facility.
Generate work, explain the benefits of refrigeration and controller retrofits.
Establish preventive maintenance contracts.
Perform general service work.
Maintain a thorough knowledge of Russells Technical Products' warranty, maintenance, and service policies and procedures.
Maintain vehicle logs, maintenance schedules, and keep detailed field service and travel expense reports.