Field Service Engineer - Houston, Texas M/F/X

Quantum Surgical

21h•Onsite

About The Position

As Field Service Engineer (FSE), you will be an essential part of Quantum’s Customer Support Team, providing on-site services including installations, repairs, upgrades, and routine maintenance. With broad knowledge and experience supporting complex medical equipment, you will provide truly great customer experience all around. As a collaborative team member, you will also play a key role in providing customer feedback and making recommendations to Engineering, Design, Quality, and Production. This role is based in Houston, Texas, and requires frequent travel within the U.S.

Requirements

An Engineering degree, Biomedical degree or equivalent related to the medical field.
3+ years of experience in the installation and maintenance of a medical device within a medical environment.
A good knowledge and understanding of medical imaging.
Experience in the operating room.
Able to work autonomously.
Can read and understand English documentation.
A safe driving record with the ability to rent vehicles and drive several hours to support cases and sales activities.
A problem solver who can maintain composure and identify solutions in a high-pressure environment.

Nice To Haves

A working knowledge of surgical navigation and robotics.

Responsibilities

On-site repair and maintenance of all Quantum equipment.
As part of the new site launch team, provide pre-delivery support with regards to clarifying needs, and for coordinating activities, in preparation for installation.
Conduct site launch activities and accurately convey processes required for a successful installation and implementation of the Epione system.
Coordination of IT requirements and network connectivity within the hospital.
Provide post installation support to on-site Clinical Specialist, either remotely or in-person.
Install and set up the device on site (electrical safety tests, network configuration and functional and performance tests).
Provide all paperwork or data entry as needed for status of service.
Provide end-user instruction as needed.
Create/develop documentation for new engineering projects and according to the current standards.
Work with other departments, especially the Quality team to escalate customer complaints and participate to the investigation.
Occasionally intervene outside normal working hours (weekends, etc.).
Perform system installation and maintenance at industry trade show as required.