Field Service Engineer
About The Position
Are you an engineer who thrives on solving complex technical challenges—where precision, safety, and innovation truly matter? Join Comecer , a global leader in containment and aseptic processing technologies, and play a vital role supporting life‑saving therapies across Radiopharma, Pharma, and Cell & Gene Therapy facilities throughout North America. As a Field Service Engineer , you won’t just fix equipment—you’ll be a trusted technical partner to some of the most advanced scientific organizations in the world. What You’ll Be Working On You’ll support, install, and maintain some of the most sophisticated equipment used in regulated environments, including: Radiopharma Systems Shielded hot cells and automated synthesis & dispensing modules Vial and syringe filling systems Shielded LAF and sterility testing isolators VPHP sterilization generators and modules Dose calibrators and solid target processing systems Pharma & Biotech Systems Aseptic filling systems for liquid & powder APIs Potent API (PAPI) and ATEX isolators Modular Sterility Testing Isolators (MSTI) Baby Phill™ small-batch vial filling systems Fully automated RTU vial, syringe, and cartridge filling lines SuperTrak™ Pharma Flow Fillers & Speedy Glove™ technology Cell & Gene Therapy (ATMP) Solutions Modular Cell Culture Isolators (MCCI) FlexyCult™ incubation systems ValueCell Fill platforms Your Impact Field Service & Technical Excellence Troubleshoot, repair, and maintain Comecer equipment at customer sites across the U.S. and Canada Provide remote Level 1 & 2 technical support via phone and online help desk Perform preventive maintenance, calibrations, leak testing, and filter replacements Execute Site Acceptance Tests (SAT) and participate in IQ/OQ/PQ activities Clearly explain diagnoses and repairs to customers with professionalism and confidence Document service activities using FUSION service management software Commercial & Customer Partnership Support the growth of after‑sales service offerings, including maintenance agreements, upgrades, and spare parts Manage spare parts, consumables, and inventory to ensure customer uptime Assist in negotiating service contracts and maintenance packages Organize and maintain technical documentation, manuals, and spare parts lists Build strong relationships with customers, vendors, and internal teams—representing both Comecer and ATS brands Growth & Development Participate in ongoing technical and product training Collaborate across engineering, sales, and service planning teams Expand your professional network within advanced therapy and pharmaceutical manufacturing
Requirements
- 5+ years of industrial technical experience (Mechanical/Electrical diploma or equivalent)
- Strong troubleshooting skills in electrical, mechanical, pneumatic, and hydraulic systems
- Experience working with automation systems and control interfaces
- Ability to read and interpret technical drawings and documentation
- Proven customer‑facing experience in time‑critical, regulated environments
- A continuous improvement mindset with experience in root cause analysis
- Excellent communication skills in English (written & verbal)
- Exceptional time management, attention to detail, and resilience under pressure
- Proficiency in Microsoft Office applications
- Eligible to travel domestically and internationally within 30 days of hire
- Legally authorized to operate a motor vehicle (essential job function)
Responsibilities
- Troubleshoot, repair, and maintain Comecer equipment at customer sites across the U.S. and Canada
- Provide remote Level 1 & 2 technical support via phone and online help desk
- Perform preventive maintenance, calibrations, leak testing, and filter replacements
- Execute Site Acceptance Tests (SAT) and participate in IQ/OQ/PQ activities
- Clearly explain diagnoses and repairs to customers with professionalism and confidence
- Document service activities using FUSION service management software
- Support the growth of after‑sales service offerings, including maintenance agreements, upgrades, and spare parts
- Manage spare parts, consumables, and inventory to ensure customer uptime
- Assist in negotiating service contracts and maintenance packages
- Organize and maintain technical documentation, manuals, and spare parts lists
- Build strong relationships with customers, vendors, and internal teams—representing both Comecer and ATS brands
- Participate in ongoing technical and product training
- Collaborate across engineering, sales, and service planning teams
- Expand your professional network within advanced therapy and pharmaceutical manufacturing
Benefits
- Exposure to advanced, highly regulated technologies
- A collaborative, international engineering environment
- Opportunities for technical growth and specialization
- A role where your expertise is trusted, visible, and valued
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
