Field Service Engineer
About The Position
Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products. Why Nova: Certified Best Places to Work from "Great Places to Work" between 2022-2026 (Rated by our employees) Top 30 in our industry category Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs. Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers
Requirements
- BS degree in Electrical Engineering, Mechanical Engineering, or related technical field preferred (or equivalent hands-on experience)
- Minimum 3 years of experience supporting semiconductor equipment in a cleanroom environment preferred
- Experience with semiconductor metrology equipment is highly desirable
- Working knowledge of semiconductor manufacturing practices, safety standards, and fab operations
- Ability to perform first-level software troubleshooting and system diagnostics
- Comfortable performing physical work in semiconductor cleanroom environments, including bending, crawling, and working around large equipment systems
- Strong mechanical, electrical, and optical troubleshooting capabilities
Nice To Haves
- Strong troubleshooting and analytical problem-solving skills
- Ability to work effectively in cross-functional and customer-facing environments
- Excellent communication and escalation management skills
- Self-motivated mindset with strong ownership and accountability
- Ability to prioritize tasks and perform effectively with minimal supervision
- Strong mechanical, electrical, and system-level technical aptitude
- Experience interpreting technical data, diagnostics, and performance trends
- Customer-first attitude with a proactive and professional approach
Responsibilities
- Provide onsite technical support for Nova systems under warranty and service agreements
- Perform troubleshooting, maintenance, repair, upgrades, and system recovery activities
- Support new equipment installations, qualifications, and system add-ons
- Collaborate with global support teams, applications engineers, and R&D to resolve complex technical issues
- Deliver customer training on system operation, maintenance, and best practices
- Generate technical reports and communicate system status to both customer and Nova management
- Manage spare parts inventory and ensure availability of critical components
- Support onsite customer evaluations and collaborate with sales teams as needed
- Maintain compliance with customer site procedures, safety standards, and cleanroom protocols
- Handle sensitive customer information with professionalism and confidentiality
- Support customers during assigned schedules and provide additional support when business needs require
Benefits
- Certified Best Places to Work from "Great Places to Work" between 2022-2026
- Industry trainings
- Ongoing mentorship from experienced engineers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
