Field Service Engineer - Semiconductor Equipment

KLA•Rio Rancho, NM

7d•$27 - $47•Onsite

About The Position

This position is located in Rio Rancho, NM. The Field Service Engineer (CSE) is responsible for repairing system-level problems that have multiple causes and for which no standard procedures exist, relying on their technical knowledge, education, training, and certification. CSEs may identify process issues in customer facilities, such as chemical leaks or contamination, and may recommend shutting down a customer fab due to unsafe conditions. They will prepare field service reports on customer support activity and document recurring problems for other supporting functions. Additionally, CSEs will prepare quotes for customers based on labor, travel expenses, and parts, using discretion to determine fair pricing based on the reason for equipment failure and repair time. They will also cross-train and assist other field service engineers, providing guidance to less senior CSEs and technical assistance to Installation Engineers. The role involves conducting customer orientation and technical training on equipment maintenance and user applications. Travel by car or commercial transportation to customer facilities is required, supporting customers throughout the western US and other regions in North America as needed. The CSE will contribute to knowledge management by capturing, reusing, collaborating on, and improving knowledge using available systems.

Requirements

Excellent oral and written communications skills
Motivated, dedicated and dependable
Team performer and willing to travel
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team
Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment.
Master's Level Degree, Bachelor's Level Degree or work experience of 3 years

Nice To Haves

Prefer experience working in the semiconductor industry.
Hands-on experience with KLA Metrology equipment (Archer10 - A700) highly preferred.

Responsibilities

Repair of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
Access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
Prepare fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
Prepare quotes for customers based on labor, travel expenses incurred and parts needed.
Cross train and assist other field service engineers as appropriate.
Provide guidance to less senior CSE's.
Provide guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
Travel by car or commercial transportation to customer facility as well as travel to support customers throughout the western US and other regions in North America, as needed.
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.