Field Service Engineer- Denver, CO

Danaher•Aurora, CO

1d•$60,000 - $80,000•Remote

About The Position

At Beckman Coulter Life Sciences, one of Danaher’s operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible.

Requirements

Associate’s degree in mechanical, electrical, biological science or military equivalent
3 + years of prior field service experience in related field or the equivalent experience is required
Ability to diagnose, troubleshoot, and resolve complex technical issues onsite
Local travel is required for this role daily.
Ability to travel overnight 25 ‐50% of the time.
Territory includes Colorado, New Mexico, Texas, Arkansas, Oklahoma, Mississippi and Louisiana.
Must have a valid driver’s license with an acceptable driving record
Ability to lift up to 50 pounds

Nice To Haves

Bachelors Degree in a scientific discipline
Highly computer literate (Microsoft Excel, PowerBI, ServiceMax)

Responsibilities

The Field Service Engineer is responsible for customer satisfaction in all aspects of the job.
Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff.
A clear advocate for the customer (internal and external) and a steward for the company.
Manage customer accounts in their entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, value-added service solutions, etc.)
Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
Cultivate customer relationships measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation.
Achieve annual revenue target with expected year‐over‐year growth of 8‐10%