Field Service Engineer- Denver, CO

Danaher Corporation•Denver, CO

1d•$60,000 - $80,000•Remote

About The Position

The Field Service Engineer is responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company. This position reports to the Field Service Supervisor and is part of the Field Service organization in the South Central district of North America located in Denver, CO and will be fully remote. In this role, you will have the opportunity to: Manage customer accounts in their entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, value-added service solutions, etc.) Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix” Cultivate customer relationships measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation. Achieve annual revenue target with expected year‐over‐year growth of 8‐10%

Requirements

Associate’s degree in mechanical, electrical, biological science or military equivalent
3 + years of prior field service experience in related field or the equivalent experience is required
Ability to diagnose, troubleshoot, and resolve complex technical issues onsite
Local travel is required for this role daily.
Ability to travel overnight 25 ‐50% of the time.
Territory includes Colorado, New Mexico, Texas, Arkansas, Oklahoma, Mississippi and Louisiana.
Must have a valid driver’s license with an acceptable driving record
Ability to lift up to 50 pounds

Nice To Haves

Bachelors Degree in a scientific discipline
Highly computer literate (Microsoft Excel, PowerBI, ServiceMax)

Responsibilities

Manage customer accounts in their entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, value-added service solutions, etc.)
Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
Cultivate customer relationships measured by the attainment of revenue goal by individual and their District.
Achieve annual revenue target with expected year‐over‐year growth of 8‐10%