Field Service Engineer - California

Struers • Virtual, OH

2d • $85,000 - $95,000 • Remote

About The Position

Struers, the world’s leading manufacturer of material-testing equipment and consumables, is seeking a Field Service Engineer located south of Los Angeles, California to support customers and drive service success throughout California, Arizona, Nevada, Washington and Oregon. This is a remote, field-based position offering a company-owned vehicle, a 5-day workweek (home on weekends), day shift only, generous paid time off, and a comprehensive benefits package. The Field Service Engineer provides onsite customer service, maintenance, calibration, warranty, and break-fix repairs for precision materialographic sample preparation and analysis equipment. Customers include Fortune 500 companies across the automotive, electronics, telecommunications, and aerospace industries. Engineers work from a home office with scheduling, technical support, and training provided by the U.S. headquarters in Westlake, Ohio. This role is part of a collaborative team of 16 service engineers across the field and headquarters and includes participation in annual training and regular technical knowledge sharing. National and occasional international travel is required.

Requirements

• Associate degree (AE) or equivalent certificate in electronic technology from an accredited technical school, or equivalent military experience
• 2–3 years of field service experience supporting electromechanical equipment
• Strong electronic troubleshooting skills with knowledge of pneumatics and hydraulics
• Ability to read and interpret electronic schematics, wiring diagrams, and pneumatic and hydraulic diagrams
• Excellent customer service and relationship-building skills
• Proficiency with MS Windows, Outlook, and Microsoft Office applications
• Valid driver’s license with a clean driving record
• Ability to work effectively from a home office

Responsibilities

• Travel weekly to customer sites within the assigned territory
• Perform factory-level installation, repair, retrofits, upgrades, calibration, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic equipment
• Provide professional customer support via onsite visits, phone, email, and written correspondence
• Promote preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales
• Maintain accurate and timely service documentation, customer records, and visit reports
• Manage and maintain appropriate spare parts inventory within the service vehicle

Benefits

• Competitive compensation consists of base salary plus overtime
• Comprehensive benefits package including 401(k) with company match and immediate vesting, medical insurance, critical illness coverage, short- and long-term disability, pet insurance, and more
• 15 days of vacation annually, plus sick time, volunteer time, floating holidays, and a birthday holiday
• Home office setup
• Company laptop and smartphone
• Company van, tools, and inventory
• Stable, profitable organization with over 150 years of industry leadership
• Initial and ongoing training at our Westlake, Ohio headquarters

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree