Field Service Engineer (Territory: Birmingham, AL)

Danaher Corporation • Birmingham, AL

2d • Remote

About The Position

At Beckman Coulter Life Sciences, a Danaher operating company, the work involves accelerating potential and making a difference in life sciences, diagnostics, and biotechnology. The company is committed to innovation for tangible impact, operating within a culture of belonging and leveraging Danaher’s system of continuous improvement. Beckman Coulter Life Sciences focuses on addressing the critical need for time in laboratories, aiming to speed up therapies, automate workflows, and reduce erroneous results through automation. The company develops innovations for scientists, by scientists, with over 3,300 global colleagues, many from laboratory backgrounds, and has been bringing meaningful innovations since 1935. The Field Service Engineer is responsible for ensuring customer satisfaction, which includes increasing throughput, decreasing downtime, performing regular Preventive Maintenance, and implementing upgrades as directed by Beckman Coulter technical staff. This role requires being a clear advocate for both internal and external customers and a steward for the company. The position reports to the Southeast Manager and is part of the Southeast Field Service Team, located in Birmingham, AL, and involves working remotely to cover the Birmingham metropolitan area and surrounding cities.

Requirements

• Associate’s degree in mechanical, electrical, biomedical engineering, life science or equivalent military experience
• 1+ years of experience problem solving, diagnosing, or troubleshooting challenges
• Must have a valid driver’s license with an acceptable driving record
• Ability to commute onsite to customer facilities within assigned territory
• Overnight travel 25% - 60%
• Ability to occasionally lift, lower and move up to 50 lbs. (tools, replacement parts, consumables etc.)

Nice To Haves

• Prior laboratory or field service experience
• Experience working in a regulated laboratory environment

Responsibilities

• Servicing Beckman Coulter products at the customer facility
• Cultivating customer relationships and supporting commercial initiatives
• Driving a sense of urgency to ensure the customer needs are addressed promptly with an emphasis on a “first time fix” through the problem-solving process
• Responsible for customer satisfaction in all aspects of the job
• Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff
• Act as a clear advocate for the customer (internal and external) and a steward for the company

Benefits

• broad array of comprehensive, competitive benefit programs that enhance our lives
• health care program
• paid time off
• medical/dental/vision insurance
• 401(k) plan
• sales incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees