Field Service Engineer - Jonesboro, AR/Memphis, TN

Veralto•Memphis, TN

2d•$28 - $30•Remote

About The Position

This role is for a Field Service Engineer at Videojet, a Veralto company, a world leader in the product identification market. The company provides in-line printing, coding and marking products, consumables, and software solutions that are critical for product safety and authenticity in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, associates have opportunities to deepen their skillset, pursue ambitions, and grow their careers while making an everyday impact on the world. Reporting to the Regional Service Manager, the Field Service Technician is responsible for providing front-line technical service and support to customers while delivering a consistently high level of customer satisfaction. This is a home-based role supporting customers throughout the Greater Jonesboro, AR/Memphis, TN area with regional travel. In this role, a typical day will involve installing, maintaining, troubleshooting, and repairing Videojet coding and marking equipment at customer facilities. This includes diagnosing mechanical, electrical, and software-related issues and delivering timely solutions. Building strong customer relationships by acting as a technical advisor and problem solver is key. The role also supports business growth by identifying opportunities to promote service agreements and newer technology solutions. Travel is primarily regional within the Jonesboro, AR/Memphis, TN area and is planned in advance to allow flexibility in managing schedules, routes, and customer visits. Overnight travel is occasional and not routine.

Requirements

Willingness to travel within the assigned territory, including occasional overnight travel
Up to two years of technical, mechanical, electrical, or field service experience
Basic computer and technical proficiency (email, mobile applications, Microsoft Word)
Ability to comply with customer safety requirements, PPE standards, and site access policies
Valid driver’s license with the ability to safely operate a company vehicle

Responsibilities

Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities
Travel throughout the greater Jonesboro, AR/Memphis, TN territory to support manufacturing customers, with most work completed during the day and limited overnight travel
Diagnose mechanical, electrical, and software-related issues and deliver effective, timely solutions
Build strong, trusted relationships with customers by acting as a technical advisor and problem solver
Support business growth by identifying opportunities to promote service agreements and newer technology solutions