Field Service Engineer

ibasa

8d•Hybrid

About The Position

The Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to IBA Industrial’s global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting-edge technology and make a difference on a global scale.

Requirements

Bachelor of Science (or equivalent) in Physics, Electrical Engineering, or comparable Engineering discipline or 3-5 years of related field service engineering experience.
Solid knowledge and understanding of electronics.
Understanding of High Vacuum and RF (Radio Frequency) systems.
Customer service and customer focus orientation.
Collaborative mindset and team player orientation with strong interpersonal skills.
Driven, proactive, achievement oriented and hands-on.
Keen attention to detail with a strength in follow rules, regulations so desired outcome is achieved.
Highly accountable and be able to deliver on strict deadlines.
Willing to travel during the initial training period (+/- 2 months).
A flexible and adaptable person, willing to work in rotating shift work, and occasional weekends.
Willing to embrace and nurture IBA’s culture, exemplifying integrity, inspiring others.

Responsibilities

Installing, maintaining, and repairing IBA systems at customers’ locations.
Training customers to use equipment properly and safely.
Generating accurate reports with the appropriate level of detail.
Proposing system improvements and working with IBA’s global Research & Development team (R&D) to implement changes.
IBA system installation/commissioning (requires a continuous presence on site for 4 weeks).
Maintenance of IBA equipment (typically 1 week, Monday-Friday travel and 3 days onsite).
Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks).
Hotline support: During work hours, periodically responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ must be reachable during working hours on weekdays and weekends.
Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross-functional teams, as needed.
Updating and improving our knowledge database and procedures, as needed.