Field Service Engineer - Ann Arbor, MI

Danaher•Ann Arbor, MI

3d•Remote

About The Position

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence. Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. The Field Service Engineer position is responsible for daily service support of the existing customer base. The engineer also supports sales growth, service growth, and customer satisfaction. Field Service Engineers are responsible for repair, installation, and maintenance of Beckman Coulter Life Sciences equipment at the customer site. The position will be remotely located in Ann Arbor, MI, requiring regional travel serving: OH, IN, Western NY, Western PA, Northern KY. Additionally, you may be called upon to support the efforts of other regions as needed.

Requirements

Ability to travel – list specifics: 25-50 % travel, overnight, within territory or locations
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move, or carry equipment up to 50lb, any other physical requirements

Responsibilities

Customer Satisfaction in all aspects of the job.
Increased throughput, decreased downtime, regular Preventive Maintenance, and regular upgrades as deemed by Beckman Coulter technical staff.
A clear advocate for the customer (internal and external) and a steward for the company
Call Closure ‐Using our computerized system, an FSE is responsible for closing service calls at the time of completion.
Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix.”
Achieve annual revenue target with expected year‐over‐year growth of 8‐10%
Able to effectively price and position Service agreements on both existing and new equipment, anticipating expected costs to proactively handle profit margin.
Provide lead generation
Assumes accountability around daily management and monthly KPI’s
Acts as a primary customer of DBS and demonstrates internal and external DBS expertise to map improvement plans and drive sustainable improvements
Ability to adapt ‐must be flexible and understanding with change as it occurs regularly for an FSE throughout his/her day/week.
Must be able to think quickly and respond positively to those changes.