Field Service Engineer - Ohio

Struers•Westlake, OH

2d•Hybrid

About The Position

Struers, the world’s leading manufacturer of material-testing equipment and consumables, is seeking a Field Service Engineer located in the Cleveland, Ohio area to support customers and drive service success throughout Ohio, Indiana and Pennsylvania. This position is based out of our Westlake, Ohio office, requires overnight travel, and offers a company-owned vehicle, a 5-day workweek (home on weekends), day shift only, generous paid time off, and a comprehensive benefits package. The Field Service Engineer provides onsite customer service, maintenance, calibration, warranty, and break-fix repairs for precision materialographic sample preparation and analysis equipment. Customers include Fortune 500 companies across the automotive, electronics, telecommunications, and aerospace industries. This position is office based with scheduling, technical support, and training provided by the U.S. headquarters in Westlake, Ohio. This role is part of a collaborative team of 16 service engineers across the field and headquarters; it includes participation in annual training and regular technical knowledge sharing. National and occasional international travel is required.

Requirements

Associate degree (AE) or equivalent certificate in electronic technology from an accredited technical school, or equivalent military experience
2–3 years of field service experience supporting electromechanical equipment
Strong electronic troubleshooting skills with knowledge of pneumatics and hydraulics
Ability to read and interpret electronic schematics, wiring diagrams, and pneumatic and hydraulic diagrams
Excellent customer service and relationship-building skills
Proficiency with MS Windows, Outlook, and Microsoft Office applications
Valid driver’s license with a clean driving record

Responsibilities

Travel weekly to customer sites within the assigned territory
Perform factory-level installation, repair, retrofits, upgrades, calibration, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic equipment
Provide professional customer support via onsite visits, phone, email, and written correspondence
Promote preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales
Maintain accurate and timely service documentation, customer records, and visit reports
Manage and maintain appropriate spare parts inventory within the service vehicle
Assist in the depot repair shop when not traveling