Engineer Field Services - Biomonitoring/Biocontrol Instruments

EMD Millipore Corporation•Bedford, MA

28d•$32 - $49•Hybrid

About The Position

At MilliporeSigma, as a Field Service Engineer, you will be building customer rapport while providing top notch services to our customers. The position is based at our Bedford, MA location and when not in the field at customer sites, you will be in the Bedford, MA Repair Center working alongside the Repair Center staff completing the same duties in-house. Provide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations. Response time for service can range from 24 hours on-site to up to 4 weeks. Service at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments. Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems. Accurate and detailed completion of Work Orders and related documentation. Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports. Maintain timely, courteous, effective, and professional communications between all customers, internal and external. Meet business expectations including response time, work order completion rates, and customer satisfaction survey results. Maintain tools and test equipment in proper working order and calibration. Submission of expense reports every two weeks for travel. Assist with training other team members as needed. This position includes travel up to 30-40% of the time, chiefly in the US with occasional travel to Canada and internationally. Travel is usually planned 3-4 weeks in advance but occasionally may be required on shorter notice. Sometimes local, but usually 1-3 days overnight travel in the United States or Canada. Some training may require travel to Europe for 5-6 days. This role may also include work or travel outside of normal business hours occasionally as business needs dictate.

Requirements

High School Diploma or GED
2+ years of experience with the use of basic hand, power and electrical measuring tools
2+ years of experience in instrument or machinery maintenance
2+ years using standard computer applications (Microsoft Office suite)
2+ years of experience working in a detail-oriented, collaborative business environment using basic IT skills (i.e. ability to use the computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.)
Valid US Passport or ability to obtain prior to employment
Valid US State Driver’s license

Nice To Haves

Associate or Bachelor’s degree in Engineering or equivalent instrumentation/electronics background and chemistry knowledge in the Life Science/Pharma/Food & Beverage safety fields
Ability and willingness to learn to use the SAP, Oracle, Salesforce and ServiceMax business applications that are integral to the daily completion of assigned tasks
1+ years Life Science/Pharma/Food & Beverage instrumentation experience
1+ years field service experience and/or field technician experience
Effective written and verbal communication skills
Aptitude and ability to handle difficult customers and situations

Responsibilities

Provide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations.
Service at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments. Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.
Accurate and detailed completion of Work Orders and related documentation.
Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.
Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
Meet business expectations including response time, work order completion rates, and customer satisfaction survey results.
Maintain tools and test equipment in proper working order and calibration.
Submission of expense reports every two weeks for travel.
Assist with training other team members as needed.