US Field Service Engineer – Laboratory Automation
About The Position
Labman designs and builds bespoke automation systems to help customers solve complex laboratory challenges across various industries. Their technologies support sample preparation, materials testing, and large-scale laboratory workflows. Each unique system combines automation, software, mechanical engineering, and scientific expertise. The company is seeking a US-based Field Service Engineer or Field Application Scientist to support its growing customer base in North America. This role involves technical support, troubleshooting, and ensuring customers maximize the value of their automation systems. The ideal candidate enjoys understanding complex systems, diagnosing problems, and finding practical solutions, and may have experience with scientific instruments, analytical equipment, laboratory automation, robotics, or other complex technical systems. Success in this role requires curiosity, practical thinking, and a hands-on approach.
Requirements
- Experience in a laboratory environment
- Ability to confidently troubleshoot technical problems
- Practical application experience over purely academic research
- Backgrounds in Applied Chemistry, Analytical Chemistry, Chemical Engineering, Laboratory Science, Mechatronics, Mechanical Engineering, Electrical Engineering, or related scientific or engineering disciplines.
- Practical experience with laboratory equipment, instrumentation, automation systems or technical troubleshooting is ideal.
- Comfortable diagnosing and resolving technical issues, interpreting engineering documentation and applying scientific or engineering knowledge to solve problems in real-world environments.
Nice To Haves
- Experience with scientific instrumentation
- Experience with analytical chemistry
- Experience with laboratory automation
- Experience with robotics
- Experience with instrument support
- Experience with technical customer support
- Applications scientist experience
- Laboratory-based troubleshooting and investigation
- Experience with systems such as HPLC, GC, spectroscopy, sample preparation equipment, automated laboratory systems or similar instrumentation
- Experience providing customer-facing technical support, service or commissioning activities
Responsibilities
- Install and commission Labman Automation systems
- Carry out preventative maintenance, repairs and upgrades
- Troubleshoot mechanical, electrical and software-related issues
- Diagnose and resolve complex faults where, in some cases, no predefined troubleshooting process exists, using engineering drawings, electrical schematics, software logs and technical expertise to identify and implement solutions.
- Provide remote and onsite technical support
- Train customers following system installations
- Support system validation and acceptance testing activities
- Investigate faults and identify long-term corrective actions
- Work closely with Labman's UK engineering teams to resolve technical problems
- Document service activities and customer feedback
- Build strong relationships with customers and act as a trusted technical contact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
