Field Service Engineer- Indianapolis

Agilent Technologies

20h•$34 - $53•Remote

About The Position

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Every day, Agilent Field Service Representatives help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success. The ideal candidate will be based in the Indianapolis Metro area. This is a multistate territory that will include travel to IN, KY and OH.

Requirements

Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, proof of citizenship, customer health and safety requirements, PPE certification or training, and Specific vaccination requirements depending on industry.
Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus.
Experience with troubleshooting and problem-solving.
Verbal and written communication is clear, respectful, and timely.
You enjoy traveling and visiting customers.
You have a valid driver's license.
Maintaining a clean driving record.

Nice To Haves

A bachelor's in science - e.g., chemistry, analytical chemistry, biochemistry, biotechnology or similar preferred.
1-2+ years of experience in a similar position or experience as a field service repairing and installing similar equipment, such as medical laboratory equipment or large instrumentation, is a plus!

Responsibilities

Support customers with on-site installation, implementation, maintenance, and repair of automated diagnostic systems.
Install and optimize hardware/software/network products and configurations at customer sites.
Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity.
Diagnose and resolve product performance problems.
Perform maintenance and repairs.
Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered.
Utilize the complaint handling system as required.
Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
Complete administrative and compliance reports promptly and accurately.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
Respond to customer requests for service and communicate proactively before, during, and after service.
Train other field and customers on the solutions.