Field Service Engineer

Water Technologies•Salt Lake City, UT

3d•$30 - $36•Hybrid

About The Position

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Utah. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines. This position will require residency within the Greater Salt Lake City area and within a 1-hour drive of the Salt Lake City International Airport (SLC). The position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger Central Service Region as well as within Canada and the US.

Requirements

Resourceful, self-directed person who enjoys working independently and is attentive to detail.
Organize own planning, scheduling, and confirmation of contiguous services while balancing varying priorities.
Employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation.
Proficient at completing daily and weekly administrative responsibilities.
Client focus and succinct & timely communication (written and verbal) are key elements for success in this role.
Customer-facing candidate who is technically competent, communicates well, has a strong work ethic, strong customer service skills, and previous experience in a technical field support or customer support role.
General knowledge of electrical equipment, chemistry, and safety
Computer proficiency with a minimum of word processing, spreadsheets, and basic network and database knowledge
Strong technical, mathematical, and customer service skills
Strong and concise verbal and written communication skills
Troubleshooting and problem-solving skills with the ability to use processes to find root cause
Able to prioritize various tasks such as service of multiple instruments and administrative duties
Ability to learn applicable company procedures within a reasonable time from the start of employment
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
Self-motivated, with the ability to drive projects to completion with minimal oversight
Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
Ability to meet deadlines and commitments
Ability to communicate effectively and contribute within a commercial team environment
Ability to make good business decisions based on risk-reward analysis and business objectives
Associate degree in a Science, Technical, or Engineering discipline; or equivalent education
Minimum 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Must maintain a Driver’s License and a good/clean driving record
Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity

Nice To Haves

Previous experience in ultra-pure water applications or operating analytical instrumentation in a lab environment
Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education, with a minimum of 1 year of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Responsibilities

Travel to customer sites and perform PM and related services on TOC equipment
Plan, schedule, and confirm customer services including coordination of travel and parts shipments for services
Maintain admin duties, parts inventory, and relevant trainings
Take customer calls, participate in territory sales rhythm calls, and service team meetings
Respond to on-demand contract services with 3-7 business days for troubleshooting and repair
Write clear and concise reports for customers
Special projects and new hire training as assigned by supervisors
Work closely with Sales to provide insight into new instruments and new service opportunities, as well as upsell service and consumables at existing customer sites based on need
Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle, and comply with all Veolia Environmental, Health and Safety (EHS) policies