Field Service Engineer – Remote Mexico

Wabtec

19h • Remote

About The Position

Bloom Engineering, a Wabtec Company, improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom serves a global customer base through subsidiaries in Germany, India, and China. Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO₂ and NOₓ emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility—delivering meaningful competitive advantage. As a Senior Field Service Engineer, you will support customers throughout Mexico serving as the primary regional technical authority and customer-facing service representative. You will be responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems. The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently, while coordinating effectively with U.S.-based engineering, sales, and service teams.

Requirements

• Bachelor’s degree or higher in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline)
• Minimum of ten (10) years of field service experience supporting industrial combustion or heating systems
• Strong understanding of fundamental combustion principles, including air‑to‑fuel ratios, flammability limits, NOₓ formation mechanisms, and available heat
• Minimum of two (2) years of direct experience working with Bloom Engineering equipment or similar
• Demonstrated experience supporting industrial customers throughout Mexico
• Working knowledge of NFPA 86 and comparable industrial combustion safety codes
• OSHA 10-Hour and NFPA 70E safety training (or ability to obtain)
• Valid driver’s license required (international driver’s license preferred)
• TN Visa or ability to qualify for one
• Willingness and ability to travel regularly (up to 80% of the time required) throughout Mexico
• Able to write reports in English to summarize findings and work completed
• Fluency in Spanish with professional speaking proficiency in English

Nice To Haves

• Ability to travel internationally (primarily to the U.S.) for training and overflow service support
• Extensive experience with industrial combustion systems, burners, furnaces, and heat-processing equipment
• Strong background in calibration, configuration, and analysis of mechanical and electrical instrumentation
• Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics
• Experience following and troubleshooting PLC ladder logic
• Strong working knowledge of PID control systems and industrial instrumentation
• Strong understanding of industrial safety standards and field best practices
• Advanced troubleshooting, analytical, and problem-solving skills
• Proficiency with Microsoft Office applications
• Proven ability to operate independently while managing customer expectations and complex field assignments
• Prior experience serving as a regional, lead, or senior field service engineer

Responsibilities

• Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across Mexico
• Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues
• Review, adjust, and support PID loop programming in single- and multi-loop control systems
• Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers
• Serve as the primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management
• Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety
• Mentor and support less-experienced service personnel, contractors, or local support resources as required
• Collaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects
• Prepare detailed service reports, timesheets, and technical documentation following each field assignment
• Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local and international safety regulations
• Support Bloom Engineering’s commercial efforts in Mexico by facilitating and promoting the sale of on-site services to new and existing customers
• Make spare parts recommendations to Bloom’s installed customer base
• Identify new service or equipment sales opportunities with both existing and prospective customers
• Gather detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparation
• Collect and relay technical details related to customer warranty claims
• Build, maintain, and strengthen long-term customer relationships, acting as a trusted technical advisor and representative of Bloom Engineering

Benefits

• Wabtec is the place for you if you’re ready to revolutionize how the world moves for future generations.
• At Wabtec, it’s not just about a job - it’s about the impact you make.
• We believe the best ideas come from a mix of experiences and backgrounds.
• We strive every day to create a place where everyone belongs.
• We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
• We’re proud to be an Equal Opportunity Employer.
• We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
• Need accommodation? Just let us know - we’ve got you.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior