Field Application and Service Engineer (Remote)

Nanolive SA

3d•Remote

About The Position

Nanolive delivers breakthrough live cell imaging and analysis solutions that accelerate research in growth industries such as drug discovery and cell therapy. Our platforms combine screening, imaging, and analysis to radically advance how scientists study living cells and provide novel biological insights, from the mechanisms of cancer to neurodegenerative diseases. This is an exciting role for a motivated and hands-on individual with a passion for cutting-edge technology and customer engagement. As a Field Application (20%) and Service (80%) Engineer, you will bridge the gap between technology and customers by providing world-class technical support. Your role focuses on post-sales activities, combining the responsibilities of application and service to ensure exceptional customer experience and seamless operation of Nanolive’s systems. You will be provided with laptop and tools adequate to well perform your duties. You will be based in the US, working alongside two commercially focused colleagues as part of our US commercial team. You will report to the Head of Support, based at our headquarters in Switzerland, and join a broader service team that includes two additional Field Service Engineers based in Switzerland. You will be trained for a period of two weeks at the headquarter, this will also allow you to meet and bond with the team in Switzerland.

Requirements

Bachelor’s degree in life sciences, engineering or related technical fields.
Minimum 2 years of experience as field service engineer.
Hands-on technical aptitude and interest in problem-solving.
Ability to work independently and manage multiple priorities effectively.
Willingness to travel within Americas up to 70% of the time.
Fluency in English; additional languages are a plus.
Valid US work permit.
Car driving license.
Exceptional communication and interpersonal skills, with a customer-first mindset.

Nice To Haves

Experience as application scientist is a plus.

Responsibilities

Deliver high-quality technical support, troubleshooting issues remotely or on-site to ensure system reliability and customer satisfaction.
Conduct installations, commissioning and training of new equipment at customer sites, ensuring seamless integration into workflows.
Perform routine maintenance and inspections to prevent equipment failures and ensure long-term performance.
Maintain accurate service and support records, generating detailed reports after customer visits.
Provide feedback to internal teams about customer experience and opportunities for improvement.
Collaborate with global teams to enhance Nanolive’s service protocols.