Field Service Engineer – Industrial Water Systems

Jim Myers and Sons, Inc.•Charlotte, NC

5d•Onsite

About The Position

The Field Service Engineer at JMS plays a critical, customer-facing role supporting the installation, startup, maintenance, and troubleshooting of industrial water and wastewater equipment. This position is ideal for a hands-on technical professional who enjoys working in the field, solving problems, and interacting directly with customers. The role focuses heavily on mechanical systems and overall equipment performance, with supporting involvement in electrical and control components as needed. You will serve as a technical resource on-site, ensuring JMS equipment is installed correctly, operates reliably, and meets customer expectations.

Requirements

3+ years of experience in field service, industrial maintenance, or equipment installation/startup
Strong mechanical aptitude (rotating equipment, mechanical assemblies, etc.)
Basic troubleshooting of control panels (motors, VFDs, basic control panels)
Ability to read and interpret technical drawings and wiring diagrams.
Proven ability to troubleshoot and resolve issues independently in the field
Strong communication and customer interaction skills
Valid driver’s license
Travel is approximately 85% and includes frequent overnight travel to customer sites across the U.S.

Nice To Haves

Experience in water/wastewater or similar industrial environments
Basic exposure to PLCs or automated systems (troubleshooting level, not programming)
Experience with system startups and commissioning

Responsibilities

Serve as the primary on-site technical resource for commissioning, and startup, ensuring systems meet design specifications.
Lead troubleshooting across mechanical, electrical, and control systems, identifying root causes and implementing solutions.
Coordinate on-site with contractors, plant personnel, and internal stakeholders to drive progress and maintain schedules.
Perform system diagnostics on rotating equipment, VFDs, and control components to ensure reliable performance.
Conduct inspections, assessments, and preventative maintenance, identifying and addressing potential issues early.
Provide hands-on training to operators and maintenance teams on proper system operation and upkeep.
Generate clear field service reports documenting conditions, root causes, actions taken, and recommendations.
Act as a liaison between field operations and engineering, communicating findings and supporting improvements.
Lead post-installation support, including warranty service, follow-ups, and system optimization.
Maintain professional communication with customers, providing guidance and reinforcing JMS’s role as a trusted partner.