Field Service Engineer #ESF6459

ExpertHiring•Marlborough, MA

23d•$85,000 - $97,000•Onsite

About The Position

The Field Service Engineer will be responsible for service maintenance work on existing and new plants. This role involves working on a multitude of systems including Filtration, Ion Exchange, UV, Reverse Osmosis (RO), EDI, Ozone, WFI, and Pure Steam. The engineer will interface with end users and customers, perform preventative and corrective maintenance on water treatment equipment, and conduct water quality testing. Responsibilities also include filling out checklists, maintaining documentation, submitting reports, reading system documentation, and working with electrical control panel components. The role requires ensuring customer satisfaction, troubleshooting issues remotely and on-site, providing start-up support, and mastering training topics for Level 1 and Level 2 Field Service Engineers.

Requirements

5-10 years experience working with electro-mechanical equipment including pumps, valves, motors, etc.
5-10 years experience in system maintenance.
3-6 years experience with electrical control panels including the ability to tune loops and program instrumentation.
3-6 years of water treatment industry experience.
Proficient in computers and Windows software.
Ability to work remotely and independently without supervision and be customer-facing.
Willingness to travel regionally and occasionally throughout North America.
Must have a valid driver's license and a clean driving record.
Ability to work flexible hours, sometimes outside 'normal business hours' and travel as required on short notice.
Ability to lift heavy objects at times and be on your feet the majority of the workday.

Responsibilities

Responsible for service maintenance work on existing and new plants.
Work on a multitude of systems including Filtration, Ion Exchange, UV, Reverse Osmosis (RO), EDI, Ozone, WFI, and Pure Steam.
Interface with end users and customers.
Perform preventative and corrective maintenance on water treatment equipment including electro-mechanical repairs with replacement of parts.
Conduct water quality testing utilizing Hach DR900 meter, Myron L pH and conductivity, and various Hach kit tests including but not limited to hardness, pH, etc.
Fill out Preventive, Quality and Maintenance Checklist (PQMC).
Maintain internal documentation and submit external reports to customers.
Read system documentation including but not limited to the PID, component list, spare parts list, circuit diagrams, functional logic, etc.
Work with electrical control panel components including but not limited to I/O cards, PLCs, and plant automation to tune loops and program instrumentation.
Ensure customer satisfaction by delivering professional and proactive service at all times.
Troubleshoot issues remotely over the phone and at customer sites for both electrical and mechanical questions.
Provide start-up support on new systems including completing commissioning documentation and reporting.
Master all training topics for a Level 1 Field Service Engineer.
Be competent and knowledgeable on all training topics for a Level 2 Field Service Engineer.