Field Service Engineer - Paramus, NJ
About The Position
The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team. The associate will be fully Remote (based in NJ) to cover New Jersey and surrounding area. At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 35% of the time and at a moment's notice. Explore the flexibility and challenge that working for Cytiva can provide.
Requirements
- Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field.
- Equivalent military training OR Associate's degree with 2+ years work experience.
- Ability to travel – 35% travel, overnight, within territory or locations
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb
Nice To Haves
- Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.
Responsibilities
- Responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
- Maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
- Expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
