Field Service Engineer - High Volume Manufacturing

Oxford Instruments•Concord, MA

1d•Onsite

About The Position

Oxford Instruments is seeking a Field Service Engineer to support High Volume Manufacturing (HVM) semiconductor customers. The role involves acting as the senior onsite technical expert, responsible for installation, preventive maintenance, corrective maintenance, troubleshooting, process support, customer training, and operational partnership to maximize customer uptime and production. The company emphasizes a customer-centric approach, focus, promise-keeping, teamwork, and mutual trust. Applicants must be authorized to work in the US, as sponsorship is not available.

Requirements

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical field. Equivalent hands-on experience in semiconductor equipment service may substitute.
3–5 years of field service experience in the semiconductor industry, with a focus on plasma etch and deposition systems.
Familiarity with cleanroom operations and safety protocols.
Hands-on experience with vacuum technologies: turbo pumps, cryo pumps, roughing pumps.
Skilled in troubleshooting 208V electrical systems and 24V control subsystems.
Experience with RF power components and pneumatically driven systems.
Proficient with diagnostic instruments: Vacuum leak detectors, RF power meters, DVMs, LCR meters, multimeters, megohm meters.
Ability to read and interpret mechanical, pneumatic, and electrical schematics and plumbing diagrams.
Strong understanding of RF theory and inductively coupled plasma (ICP) systems.
Familiarity with semiconductor processes: RIE, PECVD, ICP, ALD.
Hold a valid driver’s license and safe driving record, passport, and ability to travel independently.
Must be physically agile and comfortable working in confined or awkward spaces.
Capable of independently lifting and handling equipment weighing up to 50 lbs.
Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday.
3+ years supporting semiconductor capital equipment in HVM environments.
Strong customer-facing leadership and communication skills.
Ability to work independently in a fast-paced production environment.

Nice To Haves

Experience with Brooks platforms, Pfeiffer/Edwards pumping systems, and MKS components.
Knowledge of calibration and optimization of APCs and MFCs.
Strong manual dexterity and ability to maintain a clean, organized workspace in cleanroom attire.
Proactive problem-solving and openness to continuous learning.
Effective communicator with strong listening skills.
Adaptable to evolving technologies and customer needs.
Comfortable working independently or as part of a team.
Commitment to Service Excellence.
Passion for solving complex technical challenges with precision and care.
Proactive in anticipating customer needs and delivering timely, high-quality solutions.
Builds trust through clear communication and confident issue resolution.
Eager to learn, grow, and collaborate to uphold the highest standards of service.

Responsibilities

Lead the installation and commissioning of advanced plasma etch and deposition systems (RIE, CVD, ICP, ICPCVD, ALE, ALD), ensuring full compliance with customer specifications, cleanroom standards, and process readiness.
Execute scheduled and emergency maintenance with precision, diagnosing root causes and validating repairs against stringent benchmarks.
Build trust and long-term relationships through responsive communication and hands-on training, empowering customers to operate and maintain systems confidently.
Resolve complex hardware and software issues using specialized tools, providing remote support when needed.
Calibrate critical components (AMUs, RF Generators, APCs, MFCs) and implement performance-enhancing upgrades.
Serve as the dedicated senior engineer supporting customer production operations (8:00 AM–5:00 PM).
Drive uptime, availability, MTTR, and first-time fix performance.
Support tool installations, qualifications, and production ramp activities.
Partner with Process Engineers, Customer Success, Engineering, and Operations.
Lead root cause investigations and reliability improvements.
Mentor junior Field Service Engineers.
Participate in daily operational reviews and weekly customer performance meetings.