U.S. Field Service Engineer
About The Position
Join us in Advancing the Environmental Global Impact within the Rail Industry! For nearly 40 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously. ZTR is in search of a Field Service Engineer to support out major U.S. customers. This role requires someone who works well independently while remaining a strong collaborator and team player. The successful candidate will serve as ZTR’s on-site technical representative, working closely with customers and internal stakeholders. The position involves hands-on troubleshooting, system commissioning, customer training, and resolution of complex technical issues. This role is based in the United States, in East St. Louis, Illinois or North Little Rock, Arkansas, and reports directly to the Technical Service Manager in London, Ontario, Canada.
Requirements
- Minimum 3-year diploma in Electronic Engineering Technology, or Professional Engineer, or Valid electrician license
- Strong ability to troubleshoot electrical control systems and locomotive electrical systems
- Advanced PLC programming and configuration skills
- Working knowledge of industrial communication protocols (e.g., Modbus)
- Basic to intermediate understanding of Ethernet networking, including LANs, WANs, VPNs, and Wi-Fi
- Proficiency with standard computer applications (e.g., Microsoft Office)
- Ability to manage multiple priorities, meet deadlines, and work independently
- Strong judgment and decision-making skills, particularly in high-pressure situations
- Excellent customer service and conflict resolution skills
- Hands-on technical experience required
Nice To Haves
- Candidates with locomotive and/or freight railway experience will be given preference
Responsibilities
- Configure and support ZTR control systems using advanced PLC knowledge
- Perform on-site commissioning and investigative troubleshooting of ZTR equipment
- Provide technical training to customers on-site
- Collaborate with and support the sales team as required
- Participate in project coordination and project management activities as needed
- Travel domestically and internationally (approximately 15%–30%, including travel within the U.S.)
Benefits
- Accommodations for applicants with disabilities throughout the recruitment process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
