Field Service Engineer, Los Angeles or San Diego

Alphatec Spine•Los Angeles, CA

2d•Onsite

About The Position

Responsible for installing, maintaining, troubleshooting, and repairing complex imaging devices. This role involves performing corrective and preventive maintenance on customer-owned equipment within an assigned territory, as well as the installation, de-installation, and relocation of new products. The position also requires administrative duties, maintenance of tools and equipment, and providing technical guidance to customers. The Field Service Engineer must inspire customer confidence and ensure compliance with safety policies and good manufacturing practices.

Requirements

Bachelor's degree or equivalent experience in an electro-mechanical field
Previous biomedical, x-ray fundamentals, electronics, or computer technology training required
Must possess the ability to grasp new product technology with a minimum in formal training and the use of technical publications and maintenance procedures.
Must have demonstrated a high aptitude to thoroughly understand complex systems
Previous experience in servicing complex electronic and electromechanical systems in the medical field
Two or more years hands on experience in troubleshooting, repairing, and maintaining biomedical, clinical and/or X-ray diagnostic imaging equipment.
Capable of operating all test equipment and instrumentation related to the job, (oscilloscope, diagnostic testers, RF measurement equipment, etc.)
Strong verbal and written communication skills; comfortable presenting to senior management
Proficient analytical, problem solving, decision-making skills
Able and willing to work extended hours and weekends as needed
Must have a valid driver’s license and be able to rent a car for service travel purposes.
Must have good communications skills, both verbal and written.
Must possess excellent interpersonal skills.
Must be capable of working without supervision.
Must be able to do heavy lifting (50 lbs or more)
Must be willing to travel extensively.
For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

Responsibilities

Performs corrective and preventive maintenance on customer owned equipment within an assigned territory.
Responsible for the installation, de-installation, and relocation, including packing, unpacking and inspection of new products in an assigned area.
Performs administrative duties associated with the job including the timely completion and submission of expense reports, parts requisitions, installation reports, service reports, customer complaint reports and other reporting duties from time to time as assigned.
Responsible for troubleshooting, repairing and maintaining complex clinical systems.
Responsible for maintenance of assigned tools, test equipment, instrumentation, calibration records and assigned technical spares.
Performs on-call standby duty and travel as required.
Must be prepared to work unscheduled and odd hours on occasion and on short notice.
Will provide technical guidance and assistance to customers as required.
Performs final calibration, compliance testing and applications training as required for customer acceptance.
Will adhere to and ensure compliance with safety policies and good manufacturing practices.
Must inspire total customer confidence in abilities to resolve technical problems.