Field Director, San Diego

Banfield Pet Hospital•Chula Vista, CA

2d•Hybrid

About The Position

The Field Director is responsible for ensuring all hospitals in their assigned market deliver on performance, focused on achieving OGSMs through Five Principles, the Associate Concept and direct leadership. This role involves hiring, coaching, and developing Practice Managers. The Field Director partners with the Director of Veterinary Quality (DVQ) and Area Chiefs of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital. The position requires 80% travel and the ability to establish and maintain a home office within the assigned region.

Requirements

Bachelor’s degree in Business Administration or a related field, or the equivalent combination of education, training and experience.
Five years of experience in a multi-location service industry.
At least three years of line manager experience.

Nice To Haves

Experience hiring and staffing, leading a variety of people, and developing next level leaders.
Medical background (veterinary or human healthcare, pharmaceutical, etc.).

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Create and build a culture of Preventive Care in each hospital ensuring teams understand our foundation and the delivery of Optimum Wellness Plans.
Develop, coach, and support each Practice Manager in assigned market to lead hospital teams so the highest quality care and service is provided to the most pets and clients, maximizing efficiency, productivity, and profitability.
Ensure compliance with all practice protocols, policies, and procedures and with all local, state and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe and organized hospitals.
Enforce all Banfield standards, continuously building brand in connection with all medical and non-medical standards.
Responsible for overall hospital leadership and paraprofessional retention within market.
Develop a performance development plan (PDP) and conduct a formal review of each Practice Manager (PM) in market at least once a year; in lieu of a PM in the hospital, develop a PDP and conduct a formal review for each paraprofessional in that hospital.
Create a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders.
Support DVQ and ACOS in maximizing doctor engagement and retention.
Ensure effective execution of OGSM performance including financial results for all area hospitals; partnering with the DVQ to deliver on the quality and compliance KPIs and the quality OGSM.
Own the recruitment, hiring, coaching, supervision and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
Support the DVQ in the recruitment, hiring, coaching and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing.
Responsible for market quarterly inventory and hospital invoice approvals are complete.
Manage effective doctor scheduling and ensure hospital leaders provide effective paraprofessional scheduling to meet the needs of associates, clients and business needs.
Other job duties as assigned.

Benefits

Comprehensive Medical, Dental, and Vision Insurance
Generous Retirement Plans (401(k) and Roth) with company match
Paid Time Off and Holidays
Top-Tier Mental Health and Wellbeing Resources (free coaching and counseling sessions)
Company-paid Associate Life Insurance & Supplemental Life Insurance option
Company-Paid Short- and Long-Term Disability
Flexible Spending Accounts (FSA) for healthcare and dependent care
Health Savings Account (HSA)
Paid Parental Leave for birth and adoption
Continuing Education Allowance (for Eligible Positions)
Back-Up Child and Elder Care & Family Support Resources
Fertility and Family Building Support
Digital Exercise Therapy
Voluntary Protection Benefits (hospital stays, critical illness, accidents)
Legal Plan
Identity Protection
Commuter Benefits
Three free Optimum Wellness Plans for Pets
Exclusive Discounts