Field Service Engineer - Miami

Linx Printing•Miami, FL

2d•Onsite

About The Position

Field Service Engineers are responsible for installing, servicing, repairing, and maintaining Linx’s full range of coding and marking products across the United States. You’ll work hands-on at customer sites, ensuring our solutions operate at their best and our customers remain satisfied. This role requires regular travel in Texas including 2–3 nights away from home each week to support customer needs and scheduled service activity. This is a unique chance to be part of an exciting launch, contribute to our success, and grow your career with a global leader in product identification technology.

Requirements

Experience in a hands-on technical, service, engineering, or customer-facing field role
A strong service mindset with a genuine desire to help customers succeed
Comfort working independently, often on the road, as part of a growing US operation
Valid US driver’s licence
Willingness to travel regularly between Dallas, Houston, Austin and San Antonio including 2–3 nights away per week
Enjoy being part of an energetic, entrepreneurial team helping to launch and grow Linx’s direct presence in the US
Be confident talking to customers, explaining solutions clearly, and building strong working relationships
Enjoy solving problems, especially when situations are new, unfamiliar, or technically challenging
Stay calm and effective when working under pressure or responding to urgent customer issues
Be highly self-motivated, organised, and comfortable managing your own schedule and travel
Take ownership of issues and see them through to resolution, keeping customers informed along the way
Communicate clearly and professionally, both face-to-face and in writing

Responsibilities

Install & Maintain Equipment: Set up, service, and repair coding and marking systems at customer sites
Respond to Breakdowns: Diagnose and fix issues quickly to keep customer operations running smoothly
Deliver Great Service: Build trust with customers through clear communication, professional support, and effective problem-solving
Travel to Customer Sites: Support customers primarily across Dallas and Houston, with 2–3 overnight stays per week
Handle Service Calls: Manage field service requests promptly and professionally
Document Work: Keep accurate records of service visits, repairs, and maintenance
Support Linx Solutions: Help customers get the most from their Linx equipment, ensuring high standards of performance and reliability