Field Service Engineer (Denver, Colorado)
About The Position
Field Service Engineer The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at: https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross-functional teams within our Global Customer Support organization to understand and be sensitive to our customer and business needs from end to end. With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. Position Overview This is a remote field-based position requiring daily travel to customer locations within an assigned territory. The ideal candidate will provide technical support for BD Pyxis automated dispensing systems in healthcare facilities, maintaining and servicing both hardware and software components. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Requirements
- 24x7 on-call experience in a customer-facing/field service environment
- Experience with computer electronics, Windows OS, and networking
- CompTIA A+ Certification
- Medical device or electromechanical device service/repair experience
- Customer Support Certification
- Valid driver's license meeting BD's auto safety standards
Nice To Haves
- Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience
- Experience as a hospital pharmacy technician or in a hospital Bio-Med environment
- Prior customer support center experience or training
- Military Bio-Med experience
- Automated Teller Machine (ATM) service experience
- Ability to work independently with minimal supervision
- Strong mechanical, computer, verbal, written, and time management skills
Responsibilities
- Provide on-site and remote technical support for BD Pyxis automated dispensing systems
- Diagnose, service, and resolve hardware and software issues
- Implement preventive maintenance programs
- Perform installations, repairs, calibrations, and provide sales support
- Maintain accurate documentation of service activities and inventory
- Participate in ongoing training and professional development
- Manage company assets (vehicle, tools, inventory) responsibly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
