Field Service Engineer, SoCal (Los Angeles, San Diego, CA)

Cytek Biosciences Inc• US,

1d•$37 - $53•Onsite

About The Position

Cytek Biosciences is a leading cell analysis company dedicated to advancing scientific discovery and improving human health through innovative flow cytometry and cell analysis solutions. The company’s advanced technologies, including its full-spectrum flow cytometry platforms, help researchers and clinical laboratories gain deeper insights into cellular characteristics and complex biological systems. Cytek is committed to innovation, quality, and customer success by providing reliable instrumentation, technical expertise, and responsive service to support customers worldwide. As a Field Service Engineer at Cytek Biosciences, you will play a key role in ensuring the optimal performance, reliability, and uptime of Cytek’s instrumentation at customer sites. You responsible for the installation, maintenance, troubleshooting, and repair of Cytek flow cytometry instruments and upgrade products. This role requires strong technical problem-solving skills, effective customer communication, and the ability to independently manage service activities while maintaining high standards of service quality and customer satisfaction. Key responsibilities include diagnosing and resolving instrument issues, performing preventive maintenance, managing service schedules, prioritizing urgent customer needs, and ensuring timely completion of assigned service activities. Field Service Engineers are also responsible for maintaining accurate service documentation, managing spare parts inventory, and communicating service updates and technical findings to customers and internal teams. The position requires collaboration with Technical Support, Service Management, and other departments to resolve complex issues, escalate recurring problems, and contribute to continuous improvements in product reliability and service delivery. Successful performance in this role is demonstrated through technical proficiency, customer satisfaction, effective time management, accurate documentation, operational accountability, and teamwork.

Requirements

Bachelor's degree in Life Sciences, Engineering, or a related technical discipline preferred; equivalent technical training or military experience may be considered.
0–5 years of relevant experience in field service, laboratory instrumentation, flow cytometry, or a related technical field.
Strong troubleshooting abilities, organizational skills, and professional communication are essential.
Basic understanding of biology and scientific principles relevant to flow cytometry.
Strong mechanical, electrical, and technical troubleshooting aptitude.
Ability to learn and apply instrument service procedures and diagnostic techniques.
Strong organizational, time-management, and problem-solving skills.
Effective written and verbal communication skills.
Ability to work independently while collaborating with cross-functional teams.
Attention to detail and commitment to accurate technical documentation.

Nice To Haves

Previous experience operating, maintaining, or repairing flow cytometry instruments is preferred but not required.

Responsibilities

Perform installations, preventive maintenance, troubleshooting, repairs, and upgrades of Cytek flow cytometry instruments in accordance with established service procedures.
Diagnose and resolve technical issues efficiently to minimize instrument downtime and restore optimal performance.
Verify instrument functionality and performance following service activities.
Maintain professional, courteous, and responsive communication with customers throughout the service process.
Provide technical assistance, communicate service findings, and establish realistic expectations regarding repair timelines and next steps.
Identify recurring customer concerns and communicate relevant feedback to internal teams to support product and service improvements.
Independently manage assigned service activities, travel schedules, and customer appointments.
Prioritize urgent service needs while balancing preventive maintenance, installations, and other service commitments.
Communicate scheduling conflicts, delays, and unresolved issues to appropriate stakeholders in a timely manner.
Complete Field Service Reports, Instrument Qualification Reports, Parts Return Tags, expense reports, and other required documentation accurately and within established timelines.
Ensure service records clearly document reported issues, troubleshooting performed, corrective actions taken, and final instrument status.
Follow established service procedures, documentation standards, and company policies.
Maintain accurate records of assigned service spare parts inventory.
Ensure proper tracking, handling, and timely return of defective or unused parts.
Periodically reconcile inventory to maintain accuracy and readiness for service activities.
Collaborate with Technical Support, Service Management, and other internal departments to resolve complex technical issues.
Escalate unresolved or recurring technical problems through appropriate channels.
Share technical knowledge, field observations, and customer feedback to support continuous improvement.
Perform other duties as assigned to support business and service operations.