Medical Imaging Field Service Engineer - Chicago, IL

Siemens Healthineers

1d•Onsite

About The Position

This role is for a Customer Service Engineer II responsible for servicing CT/MR Imaging Equipment in the Chicago, IL area. The position involves installing, troubleshooting, repairing, and performing preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision. The engineer will also be responsible for delivering timely and effective repairs, providing operator training for optimal system performance, managing financial performance within their territory (revenue generation, expense control, inventory management), managing company assets (car, cell phone, computer, tools, inventory parts), and establishing/maintaining proper business relationships with customers and peers while accurately performing administrative duties.

Requirements

Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficient in the use of tools and service test equipment.
General understanding of the principles of electricity, power supplies, and grounding.
Minimum high school diploma; technical Associates Degree or equivalent preferred.
Proficient in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
Must be able to work with controlled technology in accordance with US export control law.

Responsibilities

Servicing CT/MR Imaging Equipment in the Chicago, IL area.
Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
Delivering both timely and effective repairs.
Providing adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers.
Performing necessary administrative duties accurately.