Field Service Engineer (40547)
AMERICAN FUJI SEAL•Bardstown, KY
•$61,904 - $72,828•Onsite
About The Position
The Field Service Engineer is responsible for verifying material performance at customer locations, communicating customer issues internally, and ensuring appropriate follow-up actions and communication with the customers occurs in a timely manner. The Field Service Engineer is also expected to participate in special studies in support of improving manufacturing performance.
Requirements
- Associate degree in quality technology, or a similar technical field, or five years’ related experience
- Ability to lift 50 lbs. occasionally
- Ability to travel 90% routinely including weekends
- Proficient in Microsoft Office
- Ability to stand for long periods
- Able to move and lift up to 50 lbs.
- Able to reach and bend
Nice To Haves
- ASQ Certified Quality Technician is a plus
Responsibilities
- Provides product support and equipment support at customer locations
- Communicates quality issues from customers to QA and production staff
- Support technical trials and report findings to engineering group
- Diagnose if issues are machine, material, or a combination of both on all shrink sleeve equipment
- Be available to make customer visits as may be required for improvement or problem-solving activities
- Communicate with sales in reference to potential visits and information gathered while onsite to make them aware of future opportunities or potential competition
- Communicate with service coordinators and Engineers within the machine group for potential opportunities or anticipated customer complaints/ upgrades
- Keep up to date with latest material training
- Provides information for initiating Corrective Action Requests; as needed, participates in initial investigations and containment activities on such requests
- Provides assistance to production departments with corrective action and problem-solving activities
- Assists with the development of new manufacturing methods, test methods, or inspection procedures
- Inspects customer returns; assist with the disposition – re-sort or re-pack activities
- Inspects held production materials to assist with the disposition and reviews for corrective actions
- Performs Quality System internal audits
- Performs all other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
