Field Service Engineer – Central California

Danaher•Sacramento, CA

5d•Remote

About The Position

The Field Service Engineer is responsible for ensuring optimal performance of Beckman Coulter equipment. This position services Automation, Immunoassay, Chemistry, Urinalysis, Clinical IT, Microbiology and/or Hematology Platforms. This position reports to the Sacramento Field Service Leader and is part of the Field Service Team located in the Central, CA region and will be working remotely to cover the region. In this role, you will have the opportunity to: Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals. Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers.

Requirements

High school diploma or GED with 3+ years’ experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR Associate’s Degree / Military experience with 1+ years’ experience OR Bachelor’s Degree (engineering, lab, mechanical, electrical or similar fields)
Travel up to 65%-75%
Driving (occasional flying), which may potentially include overnight stays, to cover the region
Valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50 lb

Nice To Haves

Experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention

Responsibilities

Troubleshooting, installation, preventative maintenance, and service repair of Beckman Coulter equipment.
Providing excellent and efficient service to Beckman Coulter’s customers.
Providing technical training on products.
Maintaining accurate customer service logs and internal service records.
Ordering repair parts and adhering to cycle times.
Utilizing business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
Engaging with internal and external stakeholders, understanding and meeting their requirements.
Helping train newer Field Service Engineers.