Field Service Engineer

diasorinsp•Austin, TX

31d•$75,000 - $110,000•Onsite

About The Position

Obsessed by Science. Entrepreneurial by Nature. United by Purpose. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Requirements

Technical school or military technical training equivalent in Electronics Technology or Computer Science required
1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
High mechanical aptitude and good problem solving/communication skills (High proficiency)
Fluency in English as well as local language of the residential country is required (High proficiency)
Knowledge of electronic measuring equipment (Low proficiency)
Ability to work with a team (Medium proficiency)
Customer relationship skills. (Medium proficiency)
Valid Passport or eligibility required required

Nice To Haves

Biotechnical training or associate degree or higher in an engineering discipline a plus preferred

Responsibilities

Provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.
Maintain inventory of parts and supplies
Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
Manage an expense account, service tools and spare parts inventories.
Interface daily with internal and external customers
Submit written reports
Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
Meeting daily service repair needs and driving customer satisfaction through service excellence
Exercising of judgement within defined procedures, standards and company to policies and procedures is mandatory
Compliance of field service technical standards is required
Meeting departmental expectations regarding the following: Response time, PM completion Rates, Service callbacks, Customer Satisfaction Survey Results
Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.
Other duties as assigned.