Field Service Englneer

Rohrer Aesthetics • Homewood, AL

14d • $45,000 - $50,000 • Onsite

About The Position

The Field Service Engineer installs, inspects, troubleshoots, maintains, calibrates, and repairs Rohrer Aesthetics medical and aesthetic devices in-house and at customer locations. This role ensures safe, reliable equipment performance through quality technical service, accurate documentation, and professional customer support.

Requirements

• Strong technical troubleshooting, problem-solving, organization, and written and verbal communication skills; ability to work independently and manage competing priorities.
• Ability to interpret technical manuals, schematics, and service instructions; proficiency with Microsoft Office and ability to learn service management software.
• Associate’s or bachelor’s degree in a technical discipline preferred; equivalent relevant technical training and hands-on experience considered.
• Two or more years of equipment service, electronics repair, or related technical experience preferred; medical device, laser, or regulated-industry experience is a plus.
• Valid driver’s license and willingness to travel frequently, including overnight and some weekend travel
• Ability to stand, bend, kneel, reach, use diagnostic tools, and lift or carry up to 50 pounds as needed; ability to travel up to five days per week based on service demand.
• Ability to perform essential job functions with or without reasonable accommodation and follow applicable electrical, optical, and laser safety practices.

Nice To Haves

• medical device, laser, or regulated-industry experience is a plus.

Responsibilities

• Perform on-site and in-house diagnostics, repairs, preventive maintenance, calibration, functional testing, and incoming device inspections in accordance with approved procedures.
• Diagnose electrical, mechanical, optical, cooling, and software-related issues; identify required parts and verify device performance before returning equipment to service.
• Prepare for and complete assigned field visits; coordinate scheduling, travel, parts, and technical escalations with service management and the Service Support Engineer.
• Communicate repair status and technical findings clearly to customers; provide approved equipment-care guidance and escalate unresolved issues or customer complaints.
• Complete timely, accurate service records documenting reported issues, diagnostic findings, repairs, parts used, test results, and equipment condition, including photographs when appropriate.
• Follow applicable SOPs, Work Instructions, safety protocols, quality procedures, and regulatory requirements; promptly report suspected defects, safety concerns, or potential reportable complaints.
• Document evidence of misuse, unauthorized modifications, or third-party repairs; refer warranty decisions, pricing exceptions, and goodwill commitments to service management.
• Collaborate with Operations, Warehouse, Quality & Regulatory, Sales, and Clinical teams as needed; support rental, refurbished, and new-product service activities.
• Maintain assigned tools, parts, work areas, and company property; plan travel and submit complete expense reports in accordance with company T&E policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree