Field Service

Middleby Packaging Solutions LLC•Elgin, IL

3d•$32 - $38•Onsite

About The Position

The Field Service role involves installing, starting up, maintaining, troubleshooting, and repairing industrial packaging equipment at customer facilities. This position requires diagnosing and resolving mechanical, pneumatic, and electrical issues, training customer personnel, and providing exceptional customer service. The role also includes completing service reports, communicating findings, and collaborating with internal teams to resolve technical issues. The initial three months will be spent at the Elgin facility for hands-on training, building equipment to gain a deep understanding of the machinery.

Requirements

Technical degree, Associate degree, or equivalent hands-on experience.
Experience with OEM equipment, industrial machinery, automation, packaging equipment, or other capital equipment.
Strong mechanical and electrical aptitude with a passion for troubleshooting and problem-solving.
Ability and willingness to travel up to 80%, including overnight and weekend travel.
Comfortable building relationships with customers and serving as the face of CV-Tek in the field.
Motivated self-starter who thrives in an independent work environment and takes ownership of results.
Strong mechanical aptitude
Experience working with mechanical, pneumatic, and electrical systems
Ability to troubleshoot and solve technical problems independently
Excellent communication and customer service skills
Strong organizational and prioritization skills
Self-motivated with a strong sense of ownership and accountability
Ability to make sound decisions with minimal supervision
Valid driver's license
Ability to obtain and maintain a valid passport

Nice To Haves

Industrial maintenance, packaging machinery, automation, manufacturing, or field service experience
Experience reading electrical schematics and technical drawings
PLC troubleshooting experience, including exposure to Allen-Bradley/Rockwell platforms
Associate degree in a technical field or equivalent experience
Bilingual English/Spanish

Responsibilities

Install, start up, maintain, troubleshoot, and repair industrial packaging equipment
Diagnose and resolve mechanical, pneumatic, and electrical issues at customer facilities
Train operators and maintenance personnel on proper equipment operation and maintenance
Read and interpret schematics, blueprints, and technical documentation
Provide exceptional customer service while representing CV-Tek professionally
Complete service reports and communicate findings to management and engineering teams
Work closely with Engineering, Manufacturing, and Customer Support to resolve technical issues
Assist customers both onsite and remotely with troubleshooting and support