Field Service Engineer 1-Electric Power

Caterpillar Inc.•Indianapolis, MI

1d•$89,210 - $133,810•Remote

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Electric Power Division Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Driving Innovation Through These Product Lines: Caterpillar Switchgear – Utilizing various manufacturers’ low and medium voltage switchgear, Caterpillar Switchgear provides systems that integrate switchgear with Caterpillar engine-generators. Caterpillar Automatic Transfer Switches – For simpler emergency power requirements Cat ATSs provide a cost-effective means of powering critical loads during power outages. Caterpillar Advanced Electrical Services – From service contracts to complete renovations, CAT Switchgear AES ensures that customer sites are safe and operational when needed. Caterpillar Switchgear products leverage advanced automation, including PLCs and touchscreen HMIs, with all programming and testing completed at our Alpharetta facility. Role Definition Join Caterpillar’s Electric Power Division as a Field Service Engineer I, where you will deliver technical expertise supporting field startups for both standard and custom switchgear systems. In this role, you will handle warranty claims, perform remedial repairs, and support preventative maintenance contracts within your assigned territory. You will operate under the general direction of the Regional Service Manager.

Requirements

Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Communicates and prioritizes customer needs and expectations
Researches and validates customer requirements
Gathers feedback and drives continuous improvement
Engages proactively with customers to understand business needs
Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Applies standard data collection and analysis processes
Documents and synthesizes data from multiple sources
Uses basic analytical tools to support decision-making
Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Delivers high-quality service to internal and external customers
Resolves common issues and responds with urgency to requests
Documents and tracks customer concerns in a timely manner
Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Provides clear, constructive feedback
Incorporates feedback to improve communication effectiveness
Prepares and delivers reports required for assigned work
Problem Solving: Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Applies structured problem-solving approaches
Follows standard escalation and reporting processes
Uses established procedures for analysis and resolution
Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Delivers effective technical solutions to routine challenges
Applies engineering standards, tools, and best practices
Maintains and builds technical knowledge
Supports others in resolving technical issues
Minimum 2 years of related experience or 4 years of equivalent experience
Valid driver’s license and ability to meet background, drug, and medical requirements

Nice To Haves

Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET); alternatively, at least 3 years of relevant industry experience.
Experience working cross-functionally with engineers, contractors, consultants, and end users
Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints
Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems
PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE
HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware)
U.S Navy Nuclear Power Electricians are highly preferred for this role

Responsibilities

Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems.
Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required).
Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing.
Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues.
Support dealer service and sales teams in promoting products and services.
Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner.
Stay current on training for new and updated systems, technologies, and platforms.
Gather feedback to identify opportunities for new products and improvements to existing offerings.
Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality.
Track, manage, and ensure resolution of product quality and performance issues.
Communicate technical specifications and service instructions clearly to ensure optimal product performance.