Field Service Engineer

TD Synnex•Clearwater, FL

13d

About The Position

As a Field Service Engineer at TD SYNNEX, you’ll be the frontline technical expert for second-level support and end-user services. Working closely with our IT operations, network, and server teams, you’ll troubleshoot hardware and software issues, maintain device inventories, and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs). This role offers the chance to contribute to global projects, learn cutting-edge technologies, and build long-term relationships with business stakeholders.

Requirements

3–5 years of field service or desktop support experience in an enterprise environment
Associate degree in Systems Engineering, Information Technology, or related discipline
Hands-on proficiency with Windows OS, common enterprise applications, and remote support tools
Basic networking knowledge (TCP/IP, switching, routing) and familiarity with server hardware
Strong troubleshooting mindset, attention to detail, and ability to perform under pressure
Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users
Proven track record of building positive, multicultural working relationships
Self-motivated, with the ability to work independently and maintain confidentiality of sensitive data
Commitment to TD SYNNEX’s values of integrity, collaboration, and customer focus

Nice To Haves

Certifications such as MCSE, SCCM, ITIL Foundation, or CCENT preferred

Responsibilities

Provide second-level support for desktops, laptops, printers, scanners, mobile devices (RDTs), and other peripherals
Install, configure, upgrade, and uninstall applications; perform data recovery and software troubleshooting
Diagnose, repair, and replace faulty hardware components; manage parts orders and inventory replenishment
Serve as the on-site “hands and eyes” for local network switches, routers, and servers
Collaborate on global and regional IT projects, offering technical input and local deployment support
Escalate complex issues to advanced support teams when resolution falls outside defined SLAs
Deliver end-user training and documentation to improve self-service and reduce repeat incidents
Maintain accurate asset records and lifecycle reports in ITSM tools

Benefits

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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