Sr. Field Service Engineer

Nidec • Brooklyn Heights, OH

8d • Hybrid

About The Position

Nidec is the world's No.1 comprehensive motor and drive manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment – and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.

Requirements

• Two-year associate degree in Electrical Engineering, Electronic Technology, Military Technical Training Program, or related field
• Valid Driver’s License required to drive to customer locations, either from airports or Cleveland office
• Must be able to pass a federal background check
• Minimum of five (5) years prior experience in an industrial automation (i.e. metals, pulp & paper, marine, cranes, mining) or renewable energy environment required
• Thorough knowledge of analog and digital circuits, configuration of AC/DC drives, AC/DC Motor Theory, PLC’s, and HMI’s
• Experience using electronic test equipment such as Data Recorders, DMM’s, Clamp-on ammeters, Megaohmmeters, and Oscilloscopes
• Ability to work independently, resolve technical and manufacturing issues without detailed direction, and work as part of a team
• Ability to work within strict deadlines
• Ability to use hand and/or power tools
• Ability to read Electrical Drawings/Schematics
• Competent in Microsoft Office software programs
• Excellent customer service and interpersonal skills
• Outstanding verbal and written communications skills

Nice To Haves

• Bachelor of Science in Electrical Engineering or Engineering Technology preferred
• Experience in troubleshooting power electronics circuitry desirable
• Experience with Battery Energy Storage Systems (BESS), Grid-Tie Solar Inverters, or EV charging is desirable but not required
• Experience with Nidec low voltage drives including AD3000 & AD5000, Accel500, Unidrive M, Answer Drives DC, ADDVANTAGE-32, and Mentor MP is desirable but not required

Responsibilities

• Installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of automated systems and power conversion products/assemblies independently or as part of a team on larger projects
• Work with motors, generators, drives, plant automation and power quality systems
• Work with a variety of PLC’s including Rockwell, Emerson, GE, Schneider, and Beckhoff
• Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo Designer, and others
• Provide hands-on, on-site training to customers
• Work with and configure industrial networks
• Work closely with in-house engineers on project design and testing of drive systems
• Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain a high level of customer satisfaction
• Provide telephone, email, and other support to customers
• When required, participate in paid, rotating after hours phone duty for customer remote support and breakdown assistance
• Participate in supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades
• Provide emergency field service for customers on an as needed basis
• Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner

Benefits

• Formal training at the Cleveland office and on-site training with a senior FSE when needed
• Paid, rotating after hours phone duty for customer remote support and breakdown assistance
• Supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree