Field Service Engineer/ Technician

Valmet•Atlanta, GA

1d•Onsite

About The Position

This role is for a Field Service Specialist within the Pulp & Paper automation industry, focusing on Valmet Quality Control systems. The position involves providing advisory services and customer support for these systems, carrying out preventative and reactive service calls, and performing service and repair of products and systems. The role requires maintaining accurate records of job progress, reporting on completed services, and training customer staff on equipment maintenance and repair. Additionally, the Field Service Specialist will conduct audits to identify process improvement opportunities. The geographical scope is primarily Georgia and Florida, with overall travel expectations up to 75%, including overnight travel.

Requirements

4+ Years experience in the field with instrumentation and electromechanics preferably in a pulp and paper manufacturing environment.
A technical school diploma in instrumentation, electromechanics, or mechatronics.
A University bachelor’s degree in Electro-Mechanical or similar engineering.
Must be electro-mechanically inclined.
Computer-based system literate.
Self-guided.
Strong work ethic.
Self-motivated who excels both independently and as part of a team.
Comfortable handling customer pressure, staying focused, and collaborating effectively.
Overall travel expectations are up to 75%.
This position requires a valid driver’s license.
Overnight travel will be required within an assigned area.

Nice To Haves

Experience with ABB, Measurex and or Valmet QCS.
Instrumentation and controls tuning background.
Understanding of paper machines paper making process.

Responsibilities

Provide customer support for QCS systems installed in Pulp & Paper manufacturing processes.
Carry out service calls on a preventative and reactive basis as required.
Undertake service and repair of products and systems to deliver against customers’ requirements.
Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors.
Report back on the completed service outlining the activities carried out, faults found and any future recommendations for improving the service offering.
Train customer staff in methods to maintain and repair the equipment, to ensure knowledge is transferred.
Conduct audits at customer sites to record and analyze process improvement opportunities.