DCS Field Service Engineer/Technician

Equipment & Controls, Inc.•Wampum, PA

1d•Hybrid

About The Position

Equipment & Controls, Inc. (ECI) is seeking a Field Service Engineer to join their Engineering Service department. This role is responsible for the design, installation, maintenance, upgrading, and lifecycle support of customer systems. The position involves diagnosing hardware and software issues, providing support for Dell servers and workstations, and troubleshooting Distributed Control Systems (DCS) at multiple levels. The Field Service Engineer will also perform preventative maintenance, participate in a rotating 24/7 on-call support schedule, and maintain accurate technical documentation. This role is a direct interface with customers and is crucial to maintaining customer relationships.

Requirements

Knowledge in MS Windows, Dell computers, and basic understanding of Windows Active directory
Strong computer hardware troubleshooting skills
Excellent communication skills and ability to interface with customers
Ability to do regional travel (PA,OH,WV), sometimes overnight to customer sites
Ability to support on-call duty on a rotating basis
Ability to perform physical tasks including standing, walking, sitting, kneeling, overhead reaching, climbing, stooping, pushing/pulling, and lifting up to 50 pounds; work in varying temperatures; and drive for extended periods or distances
Associate degree with 2 or more years of relevant experience
BS in Engineering preferred

Nice To Haves

Prior experience working with DeltaV DCS
Prior experience working with AMS Device Manager
Experience with DCS or Programmable Logic Controllers hardware troubleshooting
Cybersecurity Experience or relevant certifications such as CompTIA Security+
Networking Experience or relevant certifications such as CompTIA Network+

Responsibilities

Perform system network design, installation, commissioning and maintenance activities in a Microsoft OS environment
Perform general computer maintenance, diagnostics and data backups of workstations
Provide Dell server and workstation software/hardware support
Troubleshoot Distributed Control Systems (DCS) at the network, workstation, controller and I/O level to resolve customer problems in an efficient manner and keep their systems running optimally
Participate in a weeklong on-call rotation to provide 24/7 support to our contract customers each month
Perform Distributed Control systems preventative maintenance, including voltage measurements, cleaning, patching, and various diagnostic checks
Develop and maintain documentation, procedures, and technical guides to keep up with existing technologies