Field Service Engineer - SW - Charleston, SC

Siemens Healthineers

2d•$74,460 - $102,388•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times. The Software FSR is responsible for troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support.

Requirements

Complete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field.
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites.
Advanced knowledge of Server and Desktop computer hardware and operating systems.
Practical working knowledge of SAN storage and virtual environments.
Highly proficient at diagnosing and solving complex networking and Varian related system performance problems in conjunction with or independent of assistance from NTS.
Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs.
Maintain certification status
Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
HS Degree or Equivalent

Nice To Haves

Associate degree, technical/vocational training or military experience and 4 – 8 years of related experience.
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Responsibilities

Troubleshoot, diagnose and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
Maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls.
Be able to assess urgency of customer request and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures.
Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.