Field Service Engineer - Surgical

Alcon

18h•Onsite

About The Position

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in Stockton/Tracy, CA (East Bay centered around Stockton / Tracy ).

Requirements

Associate’s degree or equivalent years of directly related experience
The ability to fluently read, write, understand, and communicate in English
2 years of Relevant Experience

Nice To Haves

Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
Experience working with advance medical devices and with medical devices that use lasers.
Accustomed to working with hospital operating room and surgery center protocols.
Working knowledge of ServiceMax / CRM tools.
Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

Responsibilities

Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
Establish and maintain a high level of customer satisfaction.
Promptly address customer concerns, quality assurance and medical safety issues.
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
Maintain all administrative responsibilities in a timely and accurate manner.
Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
Manage inventory, keep accurate records, and promptly return unused and failed parts.
Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.